Online charter schools are intimately dependent on technology to a degree unlike the traditional brick and mortar environment. Without technology, there is no online environment. Charter schools require expanded help desk support and logistics services, not traditionally provided by internal brick and mortar staff. We have expertise in these areas and understand the unique needs of charter school families and students. Better technology support and service leads to higher student success, higher student satisfaction and ultimately higher student retention for our clients.
RESI has provided the support needed to manage and support technology in a very challenging environment. Parents, students and teaching staff regularly commend the consistency and accuracy of the support they receive. RESI is always responsive to the needs of our customers. It seems as though they work 24 hours a day to support our technology and the customers our technology serves. Our school instructional model relies on operational technology, RESI has ensured that our students and staff are supported 100% of the time. Their efforts have resulted in minimal downtime for students and staff despite the challenges of supporting over 100 assets deployed throughout the state of Wisconsin. RESI's approach to supporting technology is not the standard cookie cutter approach you get from other IT service providers. They have customized their support to fit the unique needs of our school. Students, parents or staff members who contact the help desk will speak to a RESI employee that we know personally. This is not "outsourced". RESI employees completely understand the needs of our school and the parents who choose it and provide service in a manner consistent with the expectations of all stakeholders.